Question 1

How do credits work?

Accepted Answer

Credits are used to generate videos. Each second of video costs 3 credits. For example, a 10-second video uses 30 credits, and a 30-second video (maximum length) uses 90 credits. Credits from one-time packs never expire.

Question 2

What is the difference between credit packs and subscriptions?

Accepted Answer

Credit packs are one-time purchases. Buy once, use anytime, credits never expire. Subscriptions give you monthly credits that refresh each billing cycle, plus priority queue access. Choose credit packs for flexibility or subscriptions for regular use.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe. All payments are processed securely with 256-bit SSL encryption.

Question 4

Can I get a refund?

Accepted Answer

If you are not satisfied, contact us at support@animot.app within 7 days of purchase. We will review your request and process eligible refunds promptly.

Question 5

Do unused credits expire?

Accepted Answer

Credits from one-time packs never expire. Subscription credits are valid for the duration of your billing period (30 days for monthly, 365 days for annual plans).

Question 6

Can I upgrade or switch plans?

Accepted Answer

Yes, you can switch between plans at any time. When upgrading, you will receive the new plan credits immediately. You can also purchase credit packs on top of any active subscription.

Simple, Transparent Pricing

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Payment & Credits FAQ

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